Swiss Post acquires Unblu

Unblu announced today that Swiss Post has acquired a majority stake in the company. Unblu is headquartered in Basel, with subsidiaries in Germany, Bulgaria, the UK, the USA, and Canada and will continue to operate as an autonomous company. Unblu offers a conversational platform comprising AI, messaging, video communication, document sharing, and real-time collaboration. Its clients use Unblu for secure customer care, support, and financial advice, typically deeply embedded in their core processes and line of business applications.  

Unblu will continue to serve its clients along the established product roadmap. Significant synergies can be expected as Unblu will tap into the Swiss Posts technology portfolio. Unblu will continue to expand its market footprint both nationally and internationally. 

“By acquiring a majority stake in Unblu, we’re continuing our story in the digital world, but we’re also doing what has been part of Swiss Post’s DNA since the very beginning: we’re ensuring that information is transported in a confidential and secure manner. As proof of our confidence in the Unblu team and product offering, both Swiss Post and PostFinance have been using Unblu solutions for years to offer a differentiating and high quality service to our own customers”, explains Nicole Burth, Head of Communication Services and Member of the Executive Management at Swiss Post.

“Both myself and the entire team are excited to become part of Swiss Post," says Luc Haldimann, founder and CEO of Unblu. "We share the values that have made Swiss Post one of the world's most admired service organizations. Throughout the investment process, we have discovered many synergies, and we are convinced that together we will achieve our vision, to become the world's leading conversational platform in the financial sector and beyond". 

(Press release / SK)