Swisscom and Proximus are looking for speech analysis innovations

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23.03.2018
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Swisscom and Proximus have launched the third call for innovation. The two telcos aim to identify the best partners for Automatic Speech Recognition and Sentiment Analysis for Swiss-French and Flemish as well as further possible business cases.

Swisscom and Proximus, two leading European telcos, aim to improve the operational excellence in their call centers and customer satisfaction with the help of Artificial Intelligence in speech analysis. However, while the likes of Siri and Alexa are already quite advanced in understanding the most widespread languages, viable solutions for smaller languages are lagging behind.

In a joint Call for Innovation, Swisscom and Proximus aim to identify the best partners for Automatic Speech Recognition and Sentiment Analysis for Swiss-French and Flemish as well as further possible business cases. Applicants should have a trained model that only needs some finetuning or have a viable idea to leverage the annotated call transcripts. . Participants will receive 50 hours of training data to finetune their models and, then, prove the accuracy in a two-stepped challenge to a management jury. Winners receive a chance to start into a proof-of-concept as a first step towards future collaboration.

More information is available on the Call for Innovation website. Deadline for applications is 11 April 2018.

The calls for innovation series was launched in 2016. The first and second call gave start-ups from all over the world a unique opportunity to collaborate around next generation telco-services or functions. Background information about the call can be found in our interview with André Schraner, Startup / Open Innovation Manager at Swisscom.

(SK)

Picture: Fotolia.com / Julien Eichinger

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