The tourism industry has been battling with the challenges of the pandemic. For TrekkSoft Group, which offers a wide range of services for tourism providers, the crisis led to a - 30% drop in revenues in 2020. Despite the circumstances, the Group managed to achieve an online external sales volume of CHF 170M, resulting in revenues of CHF 6.4M and a slightly positive EBITDA.
To what extent the Covid-19 crisis affects start-ups is hard to say because the companies hardly ever publish sales figures. Tourism start-up TrekkSoft is an exception. The company published a press release that illustrates how the company suffers from travel restrictions and at the same time benefits from the increasing digitisation and the growing importance of local trips.
The TrekkSoft Group is a technology partner for leisure and tourism providers. Through its subsidiaries DigiTickets Ltd, Waldhart Software GmbH and MyObis Booking Systems GmbH, the group offers booking solutions for the direct sales channel, channel management solutions, and marketplace solutions for payment processing in the tourism industry. The Group currently employs around 80 people.
With an online external sales volume of CHF 170M, the Group achieved revenues of CHF 6.4M and a slightly positive EBITDA. Accordingly, this performance was outstanding given the circumstances caused by the COVID-crisis. The group companies DigiTickets Ltd, based in Exeter, which specialises in booking solutions for theme parks and attractions in England and Ireland, as well as Waldhart Software GmbH, which is the market leader in the field of ski school software, achieved strong results in view of the challenging environment for tourism.
"Our customers with a dependence on local guests (domestic tourism) were able to achieve good to acceptable results despite a shortened peak season," says Philippe Willi, CEO and co-founder of TrekkSoft Group.
Due to the pandemic, the group saw a drop in sales particularly because international travel was brought to a standstill. For the TrekkSoft group, the impact was reflected in its sales records. “The businesses focused on international guests suffered heavily with large reductions in sales. For many, sales volumes decreased by up to 90% compared to the previous year, acknowledged Willi.
In terms of the booking behaviour of tourists, the group saw a clear increase in the percentage of online bookings. This is due, among other things, to capacity restrictions. The volume processed via channel management dropped significantly from 31M in 2019 to 6.4M in 2020. With channel management, bookings are processed via various distribution channels such as GetYourGuide, TripAdvisor and Expedia by tourism service providers.
(Press release / RAN / SK)
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